Shipping policy

Shipping policy

It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates

Zone	Option	Time to dispatch	Shipping Time	Cost
Europa	Standard	1-3 business days	3-4 business days	€ 10
	Express	1-2 business days	1-2 business days	€ 40
USA Canada	Standard	1-3 business days	7-10 business days	€ 10
	Express	1-2 business days	1-2 business days	€ 40

 

 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one.

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at dekostoreinfo@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at dekostoreinfo@gmail.com

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